Service agreement.

These Terms and Conditions (Terms) govern services supplied by Fuzzy Co Pty Ltd (ABN 23 663 886 011), operating the Fuzzy Buddy business (Fuzzy Buddy, we, us or our), to the person who makes or is responsible for a booking (Client, you or your). They apply together with the accepted booking request, invoice, service description, any event run sheet agreed by us, and any written special conditions we expressly accept.

By submitting a booking, paying an invoice or deposit, electronically accepting these Terms, or allowing services to commence, you agree to be bound by these Terms. If there is an inconsistency, any written special condition expressly agreed by Fuzzy Buddy for the particular booking prevails over these Terms to the extent of the inconsistency.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law (ACL) or other applicable law that cannot lawfully be excluded, restricted or modified.

• Booking: a request for Services that we have accepted in writing, through our booking system, by confirmation message or by issuing a final invoice that identifies the Services.
• Dog: the dog or dogs identified in the Booking, including any dog later expressly added by us.
• Event Services: wedding, engagement, elopement, photography, ceremony, reception or other event-related dog handling, transport or care services.
• Services: pet sitting, house visits, dog walking, day care, boarding, pet transport, Event Services and any other pet-care service we agree to provide.
• Service Provider: Fuzzy Buddy and any employee, contractor, sitter, handler or authorised backup provider engaged by Fuzzy Buddy.
• Venue: any ceremony, reception, photography or other location at which Event Services are provided.

A booking request is not accepted merely because it has been submitted through our website or booking platform. A Booking is confirmed only when Fuzzy Buddy accepts it and any required payment has been received by the due date.

You must check the dates, times, addresses, Dog details, package inclusions and other information in our confirmation or invoice and promptly tell us about any error. We are not responsible for an error that results from inaccurate or incomplete information supplied by you, except to the extent we caused or contributed to the error.

We may decline a booking before acceptance where we reasonably consider that we cannot safely or properly provide the requested Services.

We may require a meet and greet, trial visit or suitability assessment before the first Service or before Event Services. Completion of an assessment does not oblige us to accept a Booking.

You must disclose all information reasonably relevant to safe care, including aggression, bite history, reactivity, escape behaviour, resource guarding, anxiety, medical conditions, medication, mobility limitations, allergies, infectious illness, behavioural triggers and any previous incident involving injury to a person or animal.

If material information was not disclosed, or the Dog's behaviour or condition materially differs from what was disclosed, we may modify, suspend or stop Services where reasonably necessary for safety or animal welfare. We will contact you or your Emergency Contact where reasonably practicable.

You must provide accurate and current contact information and remain reasonably contactable during Services. You must also provide an Emergency Contact who is authorised to make practical care decisions if we cannot reach you.

• Provide sufficient food, medication, bedding and other agreed supplies for the full booking, plus a reasonable contingency amount.
• Provide safe, serviceable and correctly fitted collars, harnesses, leads, crates and other equipment required for the Services.
• Ensure the property, fences, gates, doors, pools, yards and access points are reasonably safe and secure.
• Tell us before Services commence about hazards, other animals, contractors, guests or other people who may enter the property.
• Comply with applicable laws, council requirements and Venue rules relevant to the Dog and the Booking.

You must disclose all information known to you that is material to the Dog's health or the safe provision of the Services, including any illness, injury, infectious or contagious condition, parasites, allergies, medical condition, medication or veterinary restriction.

Unless otherwise expressly agreed by Fuzzy Buddy, the Dog must be appropriately vaccinated and kept up to date with routine parasite prevention appropriate to the Dog, including flea, tick and intestinal worm prevention.

You must tell us before the Service commences if the Dog:

• is not up to date with vaccinations or routine parasite prevention;
• has not received a vaccination or preventative treatment ordinarily appropriate to the Dog;
• cannot receive a vaccination or preventative treatment for veterinary or medical reasons;
• has recently been exposed to an infectious or contagious disease or parasites; or
• is showing signs of illness, infection, fleas, ticks, worms or another potentially transmissible condition.

Where reasonably required for a particular Service, including boarding, day care or Services involving contact with other animals, we may require evidence of current vaccination, parasite prevention or veterinary clearance before accepting or continuing the Booking.

We may refuse, modify, isolate, suspend or terminate Services where the Dog's vaccination, parasite-prevention or health status presents, or may reasonably present, an unacceptable health, safety or animal-welfare risk to the Dog, another animal, a Service Provider or another person.

If a Dog cannot meet a vaccination or preventative-treatment requirement for a veterinary reason, you must disclose this before the Booking and provide veterinary evidence where reasonably requested. Acceptance of the Booking remains subject to our reasonable assessment of the health and welfare risks associated with the particular Service.

You must promptly notify us if any relevant health information changes after the Booking is made or during the provision of Services.

Any cancellation, suspension or termination arising under this clause will be dealt with in accordance with these Terms and the Australian Consumer Law.

Medication will only be administered where we have agreed to do so and you have supplied clear written instructions, correctly labelled medication and any reasonably required demonstration. We do not provide veterinary services.

We will use reasonable care to follow the agreed instructions. We do not guarantee that a Dog will accept medication. If the Dog resists, becomes distressed or creates a safety risk, we may stop attempting administration and contact you, your Emergency Contact or a veterinarian as appropriate.

You remain responsible for the accuracy of medication instructions, dosage information and veterinary directions supplied to us.

If we reasonably believe the Dog requires urgent veterinary attention, you authorise us to seek veterinary treatment and, where reasonably necessary, transport the Dog to your nominated veterinarian or an available veterinary clinic or emergency hospital.

We will use reasonable efforts to contact you or your Emergency Contact first where circumstances permit. In a genuine emergency, animal welfare takes priority and treatment may be sought before contact is achieved.

Unless the need for treatment was caused by our failure to exercise due care and skill or another breach for which we are legally responsible, you are responsible for reasonable veterinary, medication, transport and related third-party costs incurred for the Dog. If we pay those costs on your behalf, you must reimburse us within 7 days after we provide evidence of the expense.

We are not responsible for the professional acts or omissions of an independent veterinarian or veterinary facility, except to the extent the law provides otherwise.

Animal Behaviour, Safety, Client Responsibility and Early Termination

Animals can behave unpredictably, including where they have no known or disclosed history of aggression, reactivity, prey drive or other behavioural concerns. The Client acknowledges that pet-care Services involve inherent risks associated with animal behaviour, including pulling, jumping, lunging, chasing, prey-driven behaviour, sudden changes in direction, running into or knocking over a person, scratching, biting, aggression, escape attempts, interactions with other animals or persons, and environmental hazards.

Client Disclosure Obligations

The Client must, before confirming a Booking, disclose all information known to them that is material to the safe care, supervision or handling of the Dog or the safety of any Sitter, person or animal.

This includes any known history or tendency involving aggression, biting or snapping, reactivity, prey drive or chasing behaviour, resource guarding, anxiety, escape behaviour, excessive pulling or lunging, jumping, knocking into people, handling sensitivities, triggers, destructive behaviour, medical conditions, medication, or any other behaviour or circumstance that may reasonably affect the safe provision of the Services.

The Client must not minimise, omit or misrepresent material behavioural or medical information. The Client must also promptly notify Fuzzy Buddy if relevant information changes or becomes known after a Booking is made.

Behaviour Identified During a Booking

The Client acknowledges that behavioural risks may only become apparent after a Service or extended Booking has commenced.

If a Dog displays behaviour during a Booking that Fuzzy Buddy or a Sitter reasonably considers to present an unacceptable or materially increased risk to the health, safety or welfare of the Dog, a Sitter, another person, another animal or property, Fuzzy Buddy may immediately modify, suspend or terminate some or all of the remaining Services.

This applies whether or not the behaviour was previously disclosed by the Client and whether or not the Dog has previously displayed that behaviour.

Relevant behaviour may include, without limitation, aggression, biting or attempted biting, lunging, uncontrolled pulling, prey-driven or chasing behaviour, charging or running into a person, repeatedly knocking a person over, escape attempts, inability to be safely controlled or handled, or any other behaviour that creates an unacceptable safety risk.

Safety Measures and Alternative Care

Fuzzy Buddy and its Sitters may take reasonable steps necessary to protect the health, safety and welfare of persons and animals, including modifying or discontinuing activities, separating or securing the Dog, using reasonable handling or restraint measures consistent with animal welfare, contacting the Client or Emergency Contact, and seeking veterinary or other appropriate assistance where authorised under these Terms.

Where Fuzzy Buddy determines that it is no longer reasonably safe or appropriate to continue providing the Services, the Client must arrange alternative care for the Dog as soon as reasonably practicable. Fuzzy Buddy may require the Dog to be collected or transferred to alternative care and is not required to continue providing Services where doing so would expose a Sitter, another person or animal to an unacceptable safety risk.

Injury, Loss or Damage Caused by the Dog

To the extent permitted by law, the Client is responsible for injury, loss, damage, costs or expenses caused by the Dog or resulting from the Client's breach of these Terms, negligence, or failure to disclose material information, except to the extent that the relevant injury, loss, damage, cost or expense was caused or contributed to by Fuzzy Buddy or a Sitter.

For the avoidance of doubt, this may include injury caused by behaviour other than biting or aggression, including pulling, lunging, chasing, prey-driven behaviour, charging, collision, jumping or knocking a person over.

Early Termination and Refunds

Where Fuzzy Buddy suspends or terminates a Service or the remainder of a Booking because:

• the Dog's behaviour presents an unacceptable safety or welfare risk;
• the Dog injures, attempts to injure, or creates a material risk of injury to a Sitter, another person or animal;
• material behavioural, medical or other information was inaccurate, incomplete, omitted or not disclosed by the Client; or
• the Client otherwise breaches these Terms,

the Client will not be entitled to a refund or credit for the affected Service or any unused portion of the Booking arising from that suspension or termination, to the extent permitted by law.

This applies to the unused portion of an extended or multi-day Booking where Fuzzy Buddy reasonably determines that continuing to provide the remaining Services would create an unacceptable safety or welfare risk.

Nothing in this section requires Fuzzy Buddy or a Sitter to continue providing Services following an injury, safety incident or material behavioural concern merely because the Client has prepaid for those Services.

Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

You must provide safe and correctly fitted equipment unless we agree to supply it. We may decline to use equipment that we reasonably consider unsafe, damaged, unsuitable or inconsistent with our handling practices. We may use our own suitable lead or safety equipment where reasonably necessary.

We are not responsible for failure of Client-owned equipment unless we knew, or reasonably should have known, that the equipment was unsafe and failed to take reasonable precautions.

For in-home Services, you authorise us to enter the address and agreed areas of the property as reasonably necessary to perform the Services. You must provide reliable access instructions, keys and any required alarm information before Services commence.

We recommend a physical backup key where electronic access may fail. If access is unavailable because information, keys, codes or equipment supplied by you do not work, we will make reasonable efforts to contact you. The booked visit may still be charged where we attended and were ready and able to perform the Service but could not gain access for reasons outside our control.

If reasonably necessary to protect the Dog's welfare and you cannot be contacted, you authorise us to arrange reasonable emergency access, including a locksmith. You are responsible for reasonable third-party access costs unless the access problem was caused by us.

We will take reasonable care of keys and access information in our possession. You should use temporary alarm or access codes where practicable.

You must tell us if another person, pet sitter, friend, family member, contractor or service provider will access the property or share responsibility for the Dog during our Booking.

Where care is shared, we are responsible only for Services we actually provide and for loss or damage to the extent caused by us. We may decline or suspend shared-care arrangements where they create an unreasonable safety, security, insurance or animal-welfare risk.

If you instruct us to allow unsupervised outdoor access, including through a dog door, you acknowledge the increased risk of escape, injury and interaction with wildlife or other animals. We may refuse outdoor access where we reasonably consider conditions unsafe.

We may modify outdoor activities because of heat, storms, flooding, smoke, unsafe surfaces or other conditions. Where practical, remaining booked time may be used for indoor enrichment or care instead.

Where transport forms part of the Booking, you authorise us to transport the Dog in a suitable vehicle and to use reasonable restraints, crates or other safety equipment.

You are responsible for damage caused by your Dog to a vehicle, person, animal or property to the extent the damage results from the Dog's behaviour and was not caused or contributed to by our negligence, breach or failure to take reasonable precautions.

Boarding is ordinarily charged by the period specified in the Booking or current price schedule. Drop-off and collection times must be agreed in advance. Additional care charges may apply where collection occurs materially later than the agreed time, provided those charges were disclosed before booking or reasonably arise from an agreed extension.

We may separate Dogs, restrict activities, change sleeping arrangements or take other reasonable welfare and safety measures. We do not guarantee that Dogs will be continuously socialised with other Dogs.

Where boarding is provided for fee or reward, our Services will be conducted subject to applicable NSW animal-welfare laws and any mandatory code or regulatory requirement applying to the premises or activity.

16.1 Scope and run sheet — Event Services are limited to the inclusions stated in the accepted Booking. The Client must provide the final Venue address, ceremony time, key contacts, access instructions and material run-sheet changes by the deadline we specify. Material additions may require an additional fee or may be declined if they cannot reasonably be accommodated.

16.2 Venue approval — You are responsible for confirming that the Dog is permitted at the Venue and for obtaining any required Venue, celebrant, accommodation or property-owner approval. Venue rules prevail over requested activities. Fees remain payable where we are ready to perform but cannot do so because required permission was not obtained, subject to the ACL and clause 18.

16.3 Animal welfare comes first — The Dog's welfare and safety take priority over photographs, ceremony timing, styling, guest requests and the event run sheet. Our handler may shorten, relocate or stop the Dog's participation if the Dog shows significant stress, illness, aggression, overheating, exhaustion or another welfare or safety concern.

16.4 No guarantee of animal performance — We will exercise due care and skill and use reasonable endeavours to facilitate the agreed participation. However, because animal behaviour is inherently variable, we do not guarantee that the Dog will walk down an aisle, remain in a particular position, wear an accessory, pose, interact with particular people, participate for a specified duration, or produce any particular photographic or ceremonial outcome.

16.5 Guests, children and vendors — Our handler may control or restrict interaction with guests, children, photographers, videographers and other vendors where reasonably necessary for safety or welfare. No person may feed, handle, restrain or remove the Dog from our handler's care without our consent while we are responsible for the Dog.

16.6 Accessories and rings — If the Dog is to carry rings, signs, florals, clothing or accessories, you must disclose this in advance. We may refuse any item we reasonably consider unsafe or distressing. Unless expressly agreed otherwise in writing, valuable or irreplaceable rings or jewellery should not be physically attached to the Dog; symbolic or substitute items are strongly recommended.

16.7 Event delays — We will make reasonable efforts to accommodate ordinary event delays within the booked service period. If you request us to remain beyond that period and we are available, additional time will be charged at the rate disclosed in the Booking or agreed at the time. We are not required to remain beyond the booked period where doing so would conflict with another commitment or create a welfare or staffing issue.

16.8 Weather and relocation — For outdoor events, we may modify or stop participation due to heat, storms, flooding, smoke or unsafe conditions. You should ensure the Venue has an appropriate shaded, sheltered or indoor alternative. A welfare-based modification is not a failure to provide the Service where we have otherwise exercised due care and skill.

16.9 Designated contact — You must nominate a responsible event-day contact other than the couple where reasonably requested. That person may give practical directions consistent with the Booking but cannot materially expand the Services or waive safety requirements.

Prices are those stated in the accepted Booking, invoice or applicable price schedule at the time the Booking is accepted. Unless otherwise stated, payment must be made by the due date shown on the invoice. A Booking may be released if required payment is not received by the due date.

Additional charges will only be imposed where they were disclosed before booking, expressly agreed later, or reasonably incurred because you requested additional Services or because a cost was necessarily incurred on your behalf under these Terms.

If a payment fails, you remain liable for the unpaid amount. We may recover reasonable third-party dishonour or payment-processing costs actually incurred where permitted by law and disclosed to you. We will not charge an arbitrary penalty merely because a payment failed.

We may change prices for future Bookings. A price change does not retrospectively alter a confirmed Booking unless you request a material change to that Booking and we agree to new pricing.

18.1 General principle — Cancellation terms are intended to compensate Fuzzy Buddy for reserved capacity, preparation and opportunities reasonably forgone, not to operate as a penalty. Any cancellation fee is subject to the ACL and will not limit rights you have where Services fail to comply with a consumer guarantee.

18.2 Routine services — Unless a different cancellation schedule is clearly disclosed and accepted before booking, routine dog walking, day care and drop-in visits cancelled with at least 48 hours' notice may be moved or credited at our discretion; cancellations with less than 48 hours' notice may be charged up to the booked Service fee where we cannot reasonably reallocate the reserved capacity.

18.3 Boarding and house sitting — Unless a different schedule is disclosed before booking, cancellation of boarding or house sitting within 7 days of commencement may attract a cancellation charge of up to 50% of the affected booking value, having regard to the notice provided, preparation undertaken and our reasonable ability to rebook the capacity.

18.4 Wedding and Event Services — Because Event Services reserve a specific date, handler capacity and preparation time, the Booking requires deposit stated in the invoice. The invoice or Event Booking confirmation must state the applicable cancellation and postponement schedule before you pay. Any retained amount will be limited to an amount reasonably referable to work performed, costs incurred and capacity reasonably reserved or lost, subject to the ACL.

If an event is postponed, we will use reasonable efforts to transfer the Booking to the new date. Transfer is subject to availability and any reasonable additional costs. If we are unavailable on the new date, the matter will be treated in accordance with the cancellation schedule and the ACL.

18.5 Cancellation by Fuzzy Buddy — If we cancel a Booking for reasons within our control and cannot provide a reasonable substitute acceptable to you, we will refund amounts paid for Services not supplied. This does not limit any additional rights or remedies available under the ACL.

Public-holiday, peak-period, travel, parking, after-hours or additional-time charges apply only where they are disclosed before the relevant Booking is accepted or are later agreed with you. The current applicable amount should appear in the Booking, invoice or price schedule.

You must notify us as soon as reasonably practicable if your return or collection will be delayed. We will use reasonable efforts to extend care but cannot guarantee availability. If we agree to additional care, the additional Service will be charged at the applicable disclosed or agreed rate.

If you are unexpectedly unable to return and we cannot reach you, we may continue essential care or contact your Emergency Contact where reasonably necessary for animal welfare. Reasonable additional care costs are payable by you unless the need for the extension was caused by us.

A Dog will not be treated as abandoned merely because collection is late. If a Dog remains uncollected and we cannot contact you after repeated reasonable attempts, we may contact your Emergency Contact and take reasonable steps to safeguard the Dog's welfare.

If the Dog appears to have been abandoned, we may seek guidance from the relevant council, authorised animal-welfare organisation, veterinarian, police or other lawful authority and may transfer the Dog only where permitted by law. You remain responsible for reasonable care, veterinary and transport costs incurred before lawful transfer, except to the extent caused by our breach or negligence.

We may take photographs or video of the Dog for care updates, safety records and internal service administration where reasonably necessary.

Use of identifiable Client images, wedding/event footage, or images of the Dog for public advertising or promotional marketing will be based on the marketing consent you provide to us. You may decline marketing consent without affecting your eligibility for Services. Unless otherwise agreed for commissioned content, marketing consent may be withdrawn prospectively by written notice, although we may not be able to recall material already lawfully printed or published before withdrawal.

Nothing in this clause transfers ownership of photographs or video created by an independent photographer or other third party.

You must disclose to us before an in-home Service any fixed or portable camera or audio-capable surveillance device that may record a Service Provider in areas they are expected to access, except ordinary external security devices that do not record private areas.

Recording devices must not be installed or directed into a bathroom, toilet, shower, changing area or any other area where a Service Provider is reasonably entitled to expect personal privacy. If overnight house sitting includes a designated sleeping area, you must disclose any device in or directed toward that area and remove or disable it before the stay.

Audio recording can be subject to additional legal restrictions. You are responsible for ensuring that any surveillance or recording complies with applicable law, including NSW surveillance-device laws where applicable.

If we discover undisclosed surveillance that reasonably creates a privacy, safety or legal concern, we may require it to be disabled or may suspend the affected Service while we contact you and make reasonable arrangements for the Dog's welfare. We do not impose a predetermined monetary penalty for a surveillance breach; ordinary contractual remedies and rights under law apply.

We collect personal information reasonably necessary to manage enquiries, bookings, payments, access, safety, emergency contacts and the delivery of Services. We may disclose relevant information to our staff, contractors, booking/payment providers, veterinarians, insurers, professional advisers and authorities where reasonably necessary or legally required.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to Fuzzy Buddy, we will handle personal information in accordance with those requirements. If Fuzzy Buddy is not legally required to comply with the Australian Privacy Principles, we will nevertheless take reasonable steps to protect Client information and use it for legitimate business and service purposes.

Our website maintains a separate Privacy Policy describing our information-handling practices, including access, correction, complaints, service providers and any likely overseas disclosures where applicable.

You authorise Fuzzy Buddy to allocate an appropriately selected employee, contractor, sitter, handler or backup Service Provider to perform the Services. We remain responsible for the performance of the Services to the extent required by law.

If the originally allocated Service Provider becomes unavailable, we may offer a suitable replacement. For Event Services, if no suitable replacement is reasonably available and we cannot provide the contracted Service, clause 18.5 applies.

You are responsible for reasonable cleaning, repair or replacement costs to the extent directly caused by your Dog beyond ordinary wear, except to the extent the loss was caused or contributed to by Fuzzy Buddy.

We may charge a disclosed cleaning fee for objectively excessive cleaning outside the ordinary scope of the booked Service where the circumstances and amount are reasonable. We will not automatically charge an insurance excess unless the amount is a reasonable loss for which you are legally responsible.

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including that consumer services will be provided with due care and skill, be fit for a disclosed purpose where the law requires, and be supplied within a reasonable time where no time is fixed.

Nothing in these Terms excludes, restricts or modifies any statutory guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Subject to the preceding paragraphs and to the extent permitted by law, Fuzzy Buddy is not liable for loss arising solely from inherent animal behaviour, undisclosed medical or behavioural conditions, defective Client equipment, unsafe property conditions, acts of unrelated third parties, or events outside our reasonable control, except to the extent Fuzzy Buddy caused or contributed to the loss.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the Booking was made. This clause does not exclude liability that cannot lawfully be excluded.

To the extent permitted by law, you indemnify Fuzzy Buddy against reasonable loss, liability, damage, cost or expense suffered or incurred to the extent caused by: (a) your breach of these Terms; (b) your negligence or unlawful act or omission; (c) materially inaccurate or withheld information about the Dog; or (d) the behaviour of your Dog.

The indemnity is reduced to the extent that the loss was caused or contributed to by Fuzzy Buddy, a Service Provider, or another person for whom Fuzzy Buddy is legally responsible. It does not apply to the extent it would exclude or restrict a right or liability that cannot lawfully be excluded or restricted.

Neither party is responsible for delay or failure to perform an obligation to the extent caused by an event outside that party's reasonable control, such as severe weather, flood, bushfire, road closure, government direction, widespread utility failure or other emergency, provided the affected party takes reasonable steps to minimise the impact.

This clause does not remove our obligation to exercise due care and skill, and does not affect any non-excludable rights under the ACL. Where Services cannot be provided, we will discuss reasonable alternatives, credits, rescheduling or refunds having regard to the circumstances and applicable law.

Please notify us of a concern as soon as reasonably practicable after you become aware of it so we have a fair opportunity to investigate and, where appropriate, remedy the issue. A request for prompt notification does not extinguish or limit any right or remedy under the ACL or other applicable law.

A complaint should include the Booking details, what occurred and the outcome sought. We will consider the complaint in good faith and aim to respond within a reasonable period.

If a dispute is not resolved directly, either party may propose mediation by mutual agreement. Nothing in this clause prevents either party from contacting NSW Fair Trading, the ACCC or another regulator, or from exercising a right to commence proceedings in a court or tribunal with jurisdiction, including NCAT where applicable.

Either party may terminate future ongoing Services by giving reasonable notice, subject to any cancellation terms applying to already confirmed Bookings.

We may suspend or terminate a Service immediately where reasonably necessary because of a serious safety or welfare risk, aggression, unlawful conduct, material non-disclosure, inability to access the Dog, non-payment after notice, harassment or abuse of a Service Provider, or another material breach that cannot reasonably be remedied during the Service.

Where immediate cessation would leave a Dog without essential care, we will take reasonable steps, having regard to safety and welfare, to contact you or your Emergency Contact and facilitate a responsible handover where practicable.

We may update these Terms from time to time for future Bookings. The version accepted when a Booking is confirmed applies to that Booking unless a change is required by law or both parties agree to the change. We will not materially alter a confirmed Booking merely by publishing new website terms.

You consent to routine booking communications by email, SMS, telephone or the booking platform using the contact details you provide. You must keep those details current.

Electronic acceptance, including ticking an acceptance box, submitting a booking after being presented with these Terms, or electronically signing a booking document, may constitute acceptance to the extent permitted by law.

If any provision of these Terms is invalid or unenforceable, it is to be read down to the minimum extent necessary or, if that is not possible, severed without affecting the remaining provisions.

A failure or delay to exercise a contractual right does not by itself waive that right.

These Terms and the documents expressly incorporated into the Booking constitute the agreement for the Services and replace prior discussions about those Services, except for representations or rights that cannot lawfully be excluded.

Headings are for convenience only and do not affect interpretation.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts and tribunals having jurisdiction in New South Wales, subject to any mandatory law or jurisdictional right that applies to the Client or the Booking.

Fuzzy Buddy — operated by Fuzzy Co Pty Ltd. Email hello@fuzzybuddy.com.au. Website www.fuzzybuddy.com.au.

Legal entity: Fuzzy Co Pty Ltd. ABN: 23 663 886 011. Service area: Casuarina, NSW.

The following items appear in the Booking confirmation or invoice rather than being hard-coded into the master Terms, so commercial settings can be changed transparently for future Bookings without retrospectively altering existing contracts:

• Service/package and inclusions
• Dates, service window and location
• Price and GST status
• Deposit/booking fee and payment due dates
• Cancellation/postponement schedule
• Public holiday/peak surcharge
• Travel radius, kilometre rate, tolls and parking
• Late collection/additional-time rate
• Wedding/event preparation deadlines
• Marketing consent choice
• Any special conditions expressly agreed by both parties

Before confirming a Booking, the Client is required to positively confirm the following declarations:

• I have read and agree to the current Fuzzy Buddy Terms and Conditions and Service Agreement.
• I have disclosed all known aggression, biting or snapping history, reactivity, prey drive or chasing behaviour, resource guarding, anxiety, escape behaviour, excessive pulling or lunging, jumping or knocking into people, handling sensitivities, behavioural triggers, medical conditions, medication, and any other information known to me that may be material to the safe care, supervision or handling of my Dog or the safety of any Service Provider, person or animal.
• I confirm that my Dog is up to date with vaccinations and routine flea, tick and intestinal worm prevention appropriate to my Dog, or I have disclosed to Fuzzy Buddy before confirming this Booking any vaccination, preventative treatment or veterinary requirement that is not current or cannot be met.
• I authorise emergency veterinary care in accordance with the Terms.
• I confirm the contact and Emergency Contact information I supplied is current.
• I understand that animal behaviour cannot be guaranteed and, for Event Services, Fuzzy Buddy does not guarantee a particular ceremonial or photographic outcome.
• I have separately selected my preference for marketing use of photographs/video.